Refund and Returns Policy

1. Eligibility for Returns & Refunds

We accept returns or exchanges under the following conditions:

• The item must be returned within 7 days of purchase.
  
  
• The product must be unused, in its original packaging, and with all accessories/manuals included.
  
  
• You must provide the original receipt/invoice as proof of purchase.
  
  
  

2. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

• Software (once activated or opened)
  
  
• Used or physically damaged items
  
  
• Custom-built PCs or special orders
  
  
• Sale or clearance items
  
  
• Services (e.g., installations, diagnostics)
  
  
  

3. Refund Method

If your return is approved:

• Refunds will be issued via the original payment method (cash, bank transfer, mobile wallet, etc.).
  
  
• Please allow 3–5 business days for processing.
  
  
  

4. Faulty or Damaged Products

If you receive a product that is defective or damaged:

• Notify us within 24 hours of receiving the product.
  
  
• We will inspect and verify the issue and offer a replacement or refund based on the case.
  
  
• Manufacturer warranty terms may apply.
  
  
  

5. Exchange Policy

You may request an exchange for a similar or different item (price differences apply) within 7 days if the original product is in unused condition.

6. How to Initiate a Return

To initiate a return or refund, contact us via:

📞 Phone: 0341-4571983
📧 Email: azlanecomsolutions@gmail.com
📍 Or visit us at: G-1 Market, Johar Town, Lahore

Please include your order details and reason for return in your message.

7. Right to Refuse

Azlan Solutions reserves the right to refuse any return or refund request if the product shows signs of use, damage, or is missing original packaging/accessories.